To get the satisfaction of our customers, from Jewelry Duck we care that the product purchased in our store meets the expectations of your purchase.

If not, you have 30 business days, from the day of receipt, to return the product.


El proceso de devolución puede realizarlo a través de:

-Web Form: In My Account / Returns Section

-Phone: 986221171/692201182

1. Login to your customer account.

2. Access the Order History section.

3. Check the Box of the Product / s you have purchased and write in the field below the reason for your return or exchange.

4. You must wait for our confirmation for the return of the order


Changes or refunds of purchases by return will be made, in both cases, upon receipt of the product to our Jewelry and after checking the status of the same (unused and in its original packaging).

Shipping costs:

- Changes: The client will assume the Shipping costs to send us the product that he does not want and exchange it for another. Subsequently the forwarding costs will be borne by Jewelry Duck. We will perform this service once only for each order.

- Return: The bustomer will assume the Shipping costs to send us the product that he does not want. Subsequently, Jewelry Pato will proceed to refund the full amount in the same payment method in which the purchase was made except in the cash on delivery method that will be refunded by bank transfer.

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