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Policy Returns


In Joyería Pato our ultimate goal is the satisfaction of our customers.

Therefore, we want to ensure that the product that you purchased at our store meets your expectations always.

If not so, you have 7 working days starting from the day of receipt of goods to return the product (and article promotion if provided).

Simply send us the product or contact us on or by our contact form by the company that you want to our address: ( Shipping Costs paid by the customer )

Joyería Pato,
Plaza de Juan Villavicencio, Nº7
36202 Pontevedra

*Leave a note inside the package communicating whether to replace it with another model you want or if you want to do the refund of the money, need to provide the account number if the payment have been done by Bank Transfer, card, Pay Pal etc...

In case of Sustitution to another product we will handle our shipping costs in this new shipping.

The refund of the purchase will be made in any case, upon receipt of the items in our warehouse. After checking the status of the goods must be unused and in their original packaging, we will proceed to refund the amount ( shipping costs not included ( 9.90€ + Tax National ) ( 15 € International ) ) in the same mode of purchase, unless cash was made, which will be refunded by bank transfer.

In the event of a refund the item is not in these conditions (as much product as a gift if any) shall be sent to the customer, plus charging the corresponding sizes.